Sales Policy

Effective Date: January 16, 2025

At LuxessChic, we are committed to providing high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions that govern the sale of products on our website, luxesschic.com. By placing an order on our website, you agree to the terms and conditions set forth in this policy.

1. Order Acceptance and Confirmation

When you place an order with LuxessChic, we will send you an order confirmation via email. This confirmation will include the details of your order, including the products purchased, quantities, and your shipping address.

  • Order Acceptance:
    An order is considered accepted when we process your payment and confirm the order. However, LuxessChic reserves the right to reject or cancel any order at any time for various reasons, including but not limited to, product availability, pricing errors, or suspected fraudulent activity.

  • Order Processing:
    Once your order is placed, we will begin processing it. In most cases, orders will be processed and shipped within 1-3 business days. You will receive an email with tracking information once your order has been shipped.

2. Pricing and Payment

  • Pricing:
    All prices on luxesschic.com are listed in U.S. Dollars (USD). Prices are subject to change without notice. We make every effort to ensure that our pricing is accurate; however, errors in pricing may occur. In the event of a pricing error, we will contact you to offer the correct price or cancel the order if necessary.

  • Payment Methods:
    We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. Payments are processed through secure third-party payment gateways, and your payment information is never stored on our servers.

  • Sales Tax:
    Sales tax will be applied to your order based on the shipping address, as required by law. The applicable tax rate will be calculated at checkout.

  • Promotions and Discounts:
    We may offer promotional discounts or coupons from time to time. These promotions are subject to specific terms and conditions, including expiration dates and applicable product exclusions. Only one promotion code can be used per order, and discounts are applied before taxes and shipping fees.

3. Product Availability

  • In-Stock Products:
    We strive to maintain accurate inventory levels, but some products may be out of stock due to high demand or supply chain delays. If an item is out of stock, we will notify you and provide the option to either wait for restocking or cancel the order.

  • Backordered Products:
    If a product is backordered, you will be informed during checkout, and an estimated delivery date will be provided. You may choose to cancel the order or proceed with the backorder.

  • Discontinued Products:
    Occasionally, items may be discontinued and no longer available for purchase. In such cases, we will notify you and offer alternative solutions, including a refund or a similar product.

4. Shipping and Delivery

  • Shipping Methods:
    We offer various shipping options depending on your location. Shipping charges are calculated based on the weight and size of your order and the delivery destination.

  • Shipping Time:
    Delivery times depend on the shipping method chosen at checkout and the shipping address. Standard shipping typically takes 3-7 business days for domestic orders, while international shipping may take longer.

  • Shipping Fees:
    Shipping fees are non-refundable, except in cases where the order was incorrect or damaged. For more details on shipping costs, please refer to our Shipping Policy.

  • Order Tracking:
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress through the carrier’s website.

5. International Orders

  • Customs and Duties:
    International customers may be subject to customs duties, taxes, and import fees, which are the responsibility of the buyer. These fees vary depending on the destination country and are not included in the total cost of the order.

  • International Shipping:
    We offer international shipping to select countries. Shipping costs and delivery times for international orders will be calculated during checkout.

6. Order Cancellations

  • Cancellation Requests:
    Orders can only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled. If you need to cancel your order, please contact us as soon as possible, and we will do our best to assist you.

  • Order Modifications:
    We may not be able to modify an order once it has been placed, particularly if it has already been processed for shipping. Please double-check your order before completing the purchase.

7. Returns and Refunds

If you are not fully satisfied with your purchase, you may return most items within 30 days for a refund or exchange, provided the item is unused, unwashed, and in its original condition. For more details, please refer to our Refund and Returns Policy.

8. Product Warranty

Some products sold by LuxessChic may come with a manufacturer’s warranty. Warranty details, including the duration and terms, will be provided with the product or available on the product page. Please contact us or the manufacturer directly if you experience any issues with a product under warranty.

9. Limitation of Liability

LuxessChic is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services, including any errors, omissions, interruptions, or delays in the operation of the website. Our liability is limited to the amount paid for the product or service in question.

10. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please don’t hesitate to contact us:

LuxessChic
Phone: (828) 632-6810
Email: contact@luxesschic.com
Address: 1137 York Institute Rd, Hiddenite, North Carolina, 28636

By placing an order with LuxessChic, you agree to the terms and conditions of this Sales Policy. We are committed to providing you with a positive shopping experience and excellent customer service. Thank you for choosing LuxessChic!