Shipping Policy

Effective Date: January 16, 2025

At LuxessChic, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy provides important information regarding the shipping process, available shipping methods, delivery times, and related fees. By placing an order on our website luxesschic.com, you agree to the terms outlined in this policy.

1. Order Processing

      • Order Confirmation:
        Once your order is placed, you will receive an email confirmation containing the details of your order, including the items purchased and your shipping information. Please review this confirmation to ensure all details are correct.

      • Processing Time:
        Orders are processed within 1-3 business days (Monday through Friday, excluding weekends and holidays). If your order is placed after 3:00 PM EST or on the weekend, it will be processed the next business day.

      • Processing Delays:
        Please note that during high-demand periods, such as holidays, processing times may be slightly longer. We will notify you if there is an unexpected delay with your order.

2. Shipping Methods

We offer the following shipping options for domestic and international orders:

      • Standard Shipping (Domestic):
        Delivery time: 3-7 business days
        This is the most affordable option for domestic orders within the United States.

      • Expedited Shipping (Domestic):
        Delivery time: 2-3 business days
        For faster delivery, choose Expedited Shipping at checkout.

      • Priority Shipping (Domestic):
        Delivery time: 1-2 business days
        This is our fastest domestic shipping option. Orders shipped via Priority Shipping are processed and shipped the same day if placed before 12:00 PM EST.

      • International Shipping:
        Delivery time: 7-21 business days
        We offer international shipping to select countries. Delivery times for international orders may vary depending on the destination country and customs processing.

      • Free Shipping:
        Free Standard Shipping is available on orders over a certain amount (this threshold may vary based on promotions). Free shipping is only available for domestic orders within the United States.

3. Shipping Fees

Shipping fees are calculated based on the destination, shipping method selected, and the weight and size of the items in your order. You will be able to see the shipping cost at checkout before completing your order.

      • Domestic Orders (within the U.S.):
        Standard shipping fees typically range from $5.99 to $15.99, depending on the size of your order and delivery location. Expedited and Priority shipping options are available for additional fees.

      • International Orders:
        Shipping fees for international orders are calculated based on the destination country and the weight of the items being shipped. The shipping cost will be displayed at checkout.

      • Free Shipping:
        Free shipping promotions are available for domestic orders over a specific order value (e.g., $50) depending on the ongoing promotions. Free shipping is not applicable to international orders.

4. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your order. You can use this tracking number to monitor the progress of your shipment.

Please allow 24-48 hours for tracking information to update after your package is shipped.

5. Shipping Restrictions

      • P.O. Boxes:
        We are unable to ship to P.O. Box addresses for certain shipping methods, such as expedited or priority shipping. Please ensure that you provide a valid street address for these methods.

      • International Restrictions:
        We currently offer international shipping to select countries. Certain items may be restricted from shipping to some destinations due to customs regulations or shipping carrier limitations.

      • Address Errors:
        It is your responsibility to provide accurate shipping information at checkout. If an error is made with the address provided, please contact us immediately. We are not responsible for items delivered to the wrong address due to incorrect information.

6. Customs, Duties, and Taxes (For International Orders)

      • Customs and Import Duties:
        International orders may be subject to additional fees, including customs duties, taxes, and import charges. These fees are not included in the item price or shipping cost at checkout.

      • Responsibility of the Buyer:
        All customs duties, taxes, and import fees are the responsibility of the buyer and are collected by the shipping carrier upon delivery. LuxessChic does not have control over these fees and is not responsible for any delays caused by customs processing.

7. Shipping Delays

      • Carrier Delays:
        Shipping times provided on our website are estimates, and actual delivery times may vary due to factors such as weather conditions, shipping carrier delays, and customs processing for international orders. We are not responsible for delays caused by these factors.

      • Lost or Damaged Packages:
        In the rare event that your package is lost or damaged in transit, please contact our customer support team at contact@luxesschic.com or call (828) 632-6810. We will work with the carrier to investigate and resolve the issue. Please keep in mind that any claims for lost or damaged goods must be filed with the carrier within the time frame allowed.

8. Returns and Exchanges

If your order arrives damaged or incorrect, or if you’re not satisfied with your purchase, please refer to our Refund and Returns Policy for more information about how to return or exchange items.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with your order, please feel free to contact us:

LuxessChic
Phone: (828) 632-6810
Email: contact@luxesschic.com
Address: 1137 York Institute Rd, Hiddenite, North Carolina, 28636

By placing an order with LuxessChic, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy. We are committed to providing you with a smooth and enjoyable shopping experience! Thank you for choosing LuxessChic.